Privacy Policy

Privacy and Policy

 

Privacy Policy

Effective Date: May 21, 2025

Qupa ("Qupa", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when using the Qupa mobile application, website, and related services.

By using Qupa, you agree to the collection and use of information in accordance with this Privacy Policy.

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Information We Collect
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We may collect the following categories of information:

Personal Information
• Full Name
• Email Address
• Mobile Number
• Profile Photo (if provided)
• Date of Birth (if required)
• Driver License Information (for drivers)
• Vehicle Information (for drivers)

Location Information
We collect location information to provide our ride booking and driver services.

This may include:
• Precise GPS location while the app is in use.
• Approximate location.
• Background location (only when permission is granted and required for active driver services).

Location information is collected to:

• Match riders with nearby drivers.
• Assign nearby ride requests.
• Display pickup and destination locations.
• Provide navigation.
• Calculate trip distance and fares.
• Track active rides.
• Improve ride accuracy and safety.
• Enhance the overall service experience.

Location information is never sold to third parties.

Users can disable location permission at any time through their device settings; however, doing so may prevent certain features of the application from functioning properly.

Device Information

We may collect:

• Device Model
• Operating System
• Device Identifier
• App Version
• IP Address
• Mobile Network Information
• Crash Logs
• Diagnostics Information

Payment Information

Payments are securely processed through third-party payment providers.

Qupa does not store complete credit or debit card information on its own servers.

Ride Information

We collect information related to rides including:

• Pickup location
• Destination
• Trip history
• Ride duration
• Distance travelled
• Fare information

Customer Support Information

If you contact us, we may collect:

• Messages
• Emails
• Call records
• Feedback
• Complaint details

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How We Use Your Information
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We use your information to:

• Create and manage your account.
• Provide ride booking services.
• Match riders with nearby drivers.
• Assign rides to drivers.
• Provide navigation during rides.
• Calculate fares and trip distances.
• Process payments.
• Send ride updates.
• Send transactional SMS messages.
• Send push notifications.
• Provide customer support.
• Improve our application and services.
• Detect fraud and prevent misuse.
• Maintain platform security.
• Comply with legal obligations.

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Information Sharing
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We may share information with:

• Riders and drivers to complete rides.
• Payment processing partners.
• Cloud hosting providers.
• Customer support providers.
• Analytics providers.
• Government authorities when legally required.

We do NOT sell your personal information to third parties.

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SMS Communications
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SMS consent is not shared with third parties or affiliates for marketing purposes.

Message frequency varies.

Standard message and data rates may apply.

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Data Security
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We use industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Although we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

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Data Retention
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We retain your personal information only for as long as necessary to:

• Provide our services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized.

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Your Rights
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Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your information.
• Request deletion of your account.
• Request deletion of your personal information.
• Withdraw consent where applicable.

You may exercise these rights by contacting us using the details below.

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Account Deletion
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Users can request deletion of their Qupa account and associated personal information by contacting us or by using the account deletion feature available within the application (if applicable).

Certain information may be retained where required by law or for legitimate business purposes such as fraud prevention or legal compliance.

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Children's Privacy
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Qupa is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will promptly delete it.

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Cookies and Similar Technologies
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Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance our services.

Users can manage cookie preferences through their browser settings.

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Changes to This Privacy Policy
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We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised Effective Date.

Continued use of Qupa after changes become effective constitutes acceptance of the updated Privacy Policy.

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Contact Us
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Email:
saqibjaved902@hotmail.com

Website: https://qupa.co.uk/